Testimonials

YELP
K L.
Full Star Full Star Full Star Full Star Full Star
4-6-2020

Called Jim Feinstein @ Tustin Mazda and asked for a specific deal on a CX 30 Preferred...and he came through!! Super nice guy and great to work with. Very professional!! I highly recommend Tustin Mazda and Jim in particular!

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Sharon
Full Star Full Star Full Star Full Star Full Star
4-4-2020
A passionate and knowledgeable sales people is the key to...

A passionate and knowledgeable sales people is the key to the business. Thanks for the great service Larry provided through the entire car purchase experience.

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Sherry
Full Star Full Star Full Star Full Star Full Star
4-2-2020
Great!

I am very excited about my new car. The service was great! Joshua is nice, answering lots of questions that I asked. A lot of emails back and force. I got responses quickly. Thanks for all your help!

YELP
Shih Hsien M.
Full Star Full Star Full Star Full Star Full Star
4-2-2020

I just got a new Mazda at Tustin, and I'm so excited about it. It's my first car, so I got a little bit nervous. Joshua answered all the questions I had. I got a quick reply every time I sent an email. Thank you so much!

YELP
Keziah T.
Full Star Full Star Full Star Full Star Full Star
4-1-2020
Keziah T.

I've been going to Tustin Mazda to service my CX-5 for the past year or so and I've always gotten excellent service! They're very attentive about every detail with my car and their lounge is great to wait at. I usually work with Jefferson but everyone whom I've had has been stellar. Today I had Damian, who helped me with their No Contact Service given the pandemic. I was so glad they were open and offered to pick up and drop off my car. They made it so easy for me and even sent me a video of my car's inspection and progress. It was all very seamless. Props to the whole team at Tustin Mazda! Thank you so so much!

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CML
Full Star Full Star Full Star Full Star Full Star
3-31-2020
Love this dealership! Kevin took great care of me! He's...

Love this dealership! Kevin took great care of me! He's super knowledgeable! My test drive with Kevin was great! I look forward to picking up my new Mazda within the next few months!! Exciting! Kevin I will be back and appreciate your help! Thanks, Candice

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Tom Espey
Full Star Full Star Full Star Full Star Full Star
3-24-2020
Exceptional service

From the very beginning, Jim provided my wife and myself with exceptional service. All our questions were answered very timely and succinctly. Jim made us feel at ease with this major purchase. We highly recommend Jim and are confident that he can help navigate purchasing any Mazda, not just our CX-5. Thank you, Jim.

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ernisandoval
Full Star Full Star Full Star Full Star Full Star
3-22-2020
I am so happy with my new car, the service was excellent,...

I am so happy with my new car, the service was excellent, the staff was great 👍🏼 Jim help me during the whole process it has been a pleasure to be there.thank you very much.

YELP
Nathan V.
Full Star Full Star Full Star Full Star Full Star
3-20-2020
Nathan V.

Very happy here ! Staff was amazing . Took my car too another dealer and wanted to charge me $800-$1,000 too FIX MY CAR KEY. Brought it over here and they charged me $34 !!! And fast Very Highly recommended. Thanks Dillon

YELP
Lauren N.
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Lauren N.

I had such a great experience with Tustin Mazda. Not going to lie, we arrived kind of late in the night, but the customer service was still exceptional. Omar really goes above and beyond to help you find the perfect car. He is super knowledgeable and able to answer any questions you may have. Thank you Omar for being so patient and making sure I was completely comfortable with my purchase!

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Juan
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Javier was straight forward and answered every question...

Javier was straight forward and answered every question honestly. I told him it was a fresh new feel to come in and not have to be on the defense. The staff was helpful and approached us every so often offering water or snacks. Javier was very knowledgeable of the mazda vehicles and again made the whole car buying experience the best I've had. Debbie Ivie was also honest and straight forward with the financial part of the sale, answered all the questions even after we left the dealership.

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Lauren
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Thank you Omar!

Omar really made the whole process super easy and comfortable. He goes above and beyond to answer any questions and is extremely knowledgeable. He really goes in depth and takes his time to ensure you're 100% satisfied with your purchase. Thank you for all your help!

YELP
Luis E.
Full Star Full Star Full Star Full Star Full Star
3-11-2020
Luis E.

Chance Asue was great to work with. He definitely made my car buying experience hassle free and fun. He's the type of employee that takes the time to listen to you and tries to help you the best he can. He is very motivated and enthusiastic about the Mazda brand that simply makes it easy to fall in love with the make as a whole. He definitely took the time to explain everything he knew about the car I bought as well as sharing some fun stories he came across with as a salesman. That was awesome and summarizes the type of employee you guys have there. Chance is the type of salesman you wanna go back to for future car purchases. He's not only very knowledgable but well spoken and makes you feel comfortable. You guys at OC Mazda have a great one for sure. It was pleasure buying my new Mazda6 with Chance. Thank You!

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tbeltran32
Full Star Full Star Full Star Full Star Full Star
3-11-2020
A VERY EASY AND STRESS FREE EXPERIENCE!

THANK YOU TO DON, VICTOR AND KEVIN & DEBBIE FOR THE GREAT EXPERIENCE THEY PROVIDED! JOHN PATTERSON AND HIS TEAM OF PROFESSIONALS DEFINITELY PROVIDES A GREAT BUYING EXPERIENCE. I BOUGHT A MAZDA CX5 GT AND I'M VERY HAPPY. I WOULD DEFINITELY RECOMMEND TUSTIN MAZDA FOR YOUR NEXT CAR PURCHASE!

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Luis
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Chance made my car buying experience simple and amazing!!!

Chance Asue was great to work with. He definitely made my car buying experience hassle free and fun. He's the type of employee that takes the time to listen to you and tries to help you the best he can. He is very motivated and enthusiastic about the Mazda brand that simply makes it easy to fall in love with the make as a whole. He definitely took the time to explain everything he knew about the car I bought as well as sharing some fun stories he came across with as a salesman. That was awesome and summarizes the type of employee you guys have there. Chance is the type of salesman you wanna go back to for future car purchases. He's not only very knowledgable but well spoken and makes you feel comfortable. You guys at OC Mazda have a great one for sure. It was pleasure buying my new Mazda6 with Chance. Thank You!

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Blessed247
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Larry and Tustin Mazda made my car buying/leasing...

Larry and Tustin Mazda made my car buying/leasing experience relatively painless. Larry has excellent product knowledge, is friendly, courteous and professional. Everyone at Tustin Mazda was friendly and helped create a family atmosphere. Thank you for making it easy!

YELP
Damian M.
Full Star Full Star Full Star Full Star Full Star
3-9-2020

Chance was great to work with. He took the time to listen to every question and he definitely knows a lot about the Mazda brand. There was no pressure to rush into something we didn't want. Working with Chance has made us fans of Mazda of Tustin and we will certainly be back in the future.

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Damianmccoy
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Chance was great to work with. He took the time to listen...

Chance was great to work with. He took the time to listen to every question and he definitely knows a lot about the Mazda brand. There was no pressure to rush into something we didn't want. Working with Chance has made us fans of Mazda of Tustin and we will certainly be back in the future.

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Kflans
Full Star Full Star Full Star Full Star Full Star
3-8-2020
Javier was extremely helpful and informative! He made the...

Javier was extremely helpful and informative! He made the car buying process quick and answered all of my questions. He helped get me the best price possible

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Dax V.
Full Star Full Star Full Star Full Star Full Star
3-7-2020
New 2020 Mazda 3 HB

Overall I had an excellent experience leasing a car from Tustin Mazda. Larry Henderson provided exceptional service showing me the new car and telling me about all the available features. Working and negotiating with the sales department was fast and easy. I highly recommend Tustin Mazda if you are shopping for a new vehicle. Ask for Larry Henderson and he will take care of you.

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TTran
Full Star Full Star Full Star Full Star Full Star
3-7-2020
Friendly, courteous and professional

Exceptional and professional customer service overall at this dealership. Very knowledgeable, experienced, and full of tips and wisdom, Larry was there until past closing and patiently ensured i was all set up in my new Mazda CX-30 and that I knew all its safety and main features. He also checked all my belongings were transferred from the leased car I was returning (and even checked places that I had missed). Janelle was the internet sales person who originally helped me but even when she was not at work (sick and at home), she texted me to follow up, to make sure their dealership would get my business. The service department is well staffed and making appointments online is a breeze. The amenities here will make you want to wait onsite for service to be done: full beverage bar, snacks and fruits, plenty of seating and table tops for you to work if needed, free wi-fi and charging stations! Highly recommend that you shop different dealerships to get the best price but OC Mazda in Tustin is where you'll want to close the deal and get serviced.

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marini.samantha
Full Star Full Star Full Star Full Star Full Star
3-7-2020
This was an amazing car buying experience. Larry was...

This was an amazing car buying experience. Larry was incredibly knowledgeable, friendly, and helpful. I was nervous about buying a car, but I'm so happy I came here!

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Victoria.lyn93
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Dreaded the idea of even thinking about the process of...

Dreaded the idea of even thinking about the process of getting my first car on my own until today! I told Joshua Wheelan exactly what I was looking for and not even a few minutes later, he found my dream car! It was even in the price range I was looking for! Everyone at the dealership made the process so easy and they were all so welcoming. I love my new car, so thank you so much!

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Vijay Nikam
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Excellent Customer Service - Omar is the Best!

Mazada CX-5: He made this process very smooth and enjoyable. Customer service was excellent and looking forward the same in near future as well.

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pmaini
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Jim's customer service is beyond exceptional!

Jim is an excellent dealer and helps you with every small thing. I am so glad I bought my first car with Tustin Mazda. Everyone there treats you as a friend and make sure you smile when you leave the dealership. I got an absolutely fantastic deal by Jim because he wanted to make sure I leave the store happy! And happy I was! Everyone else at the dealership - Dong, Holly were fantastic too! I would recommend the dealership and would definitely go back to them!

GOOGLE
Jimmy Mistry
Full Star Full Star Full Star Full Star Full Star
3-5-2020

Was greeted with a great smile and attitude from my boy Jason here. He got us a test drive right away. The dealership is built like a spaceship with friendly people. Everything was smooth and painless. The finance manager Debbie was great. They were very clean with all pricings and dealings. Walked away happy & satisfied with my purchase of a 2012 VW. Thank you team Tustin Mazda and especially Jason for getting me an affordable, clean ride. :) UPDATE: Wanted to give a big shout out to Jeff from service dept. Took my car in and he found a VW warranty and everything fell in place. Thank you!!!

YELP
Prateek M.
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Prateek M.

I went into Tustin Mazda to get a Mazda3 Sedan and I absolutely got the best experience possible! Jim was a great dealer and he made sure all my questions and concerns were answered in the car's test drive! Further, he gave me an absolute smoking deal and made sure all my paperwork went through very smoothly! He was so happy and helpful and even clicked photos of me and the car at the end! I cannot be more thankful that I bought my first car with Tustin Mazda and dealt with Jim especially. The other staff - Dong, Holly are fantastic and I'm so very happy in my new car! Can't recommend them high enough!

YELP
Victoria M.
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Victoria M.

Dreaded the idea of even thinking about the process of getting my first car on my own until today! I told Joshua Wheelan exactly what I was looking for and not even a few minutes later, he found my dream car! It was even in the price range I was looking for! Everyone at the dealership made the process so easy and they were all so welcoming. I love my new car, so thank you so much!

YELP
Daniel G.
Full Star Full Star Full Star Full Star Full Star
3-4-2020
Daniel G.

Just purchased a new MX-5 Miata with Omar's assistance. I knew exactly what trim and color I wanted, which was not available yet in the U.S. Omar tracked one down on its way from Japan and secured it for me. No attempts to up-sell to higher (available) models beyond simply asking the question once. Omar was prompt, courteous and extremely professional throughout the process and very knowledgeable about the MX-5 (he drives one too). No obnoxious sales tactics, no pressure, just delivered exactly what I wanted at a very fair price. My experience with other staff at Tustin Mazda was similarly professional and concise. We could not come to a deal on my trade-in, but I can understand a high-volume Mazda dealership probably does not want to deal with a 6 year old Mercedes. A little negotiation at the end about financing (pretty minor), but I left with exactly the deal I wanted. Typical presentation of extended warranties and dealer options was brief and no-pressure. Clearly this dealership sells a lot of cars and knows how to just get it done. Excellent all around!

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Daniel G
Full Star Full Star Full Star Full Star Full Star
3-4-2020
Omar's Customer Service is Exceptional! Easiest Buy Ever.

Just purchased a new MX-5 Miata with Omar's assistance. I knew exactly what trim and color I wanted, which was not available yet in the U.S. Omar tracked one down on its way from Japan and secured it for me. No attempts to up-sell to higher (available) models beyond simply asking the question once. Omar was prompt, courteous and extremely professional throughout the process and very knowledgeable about the MX-5 (he drives one too). No obnoxious sales tactics, no pressure, just delivered exactly what I wanted at a very fair price. My experience with other staff at Tustin Mazda was similarly professional and concise. We could not come to a deal on my trade-in, but I can understand a high-volume Mazda dealership probably does not want to deal with a 6 year old Mercedes. A little negotiation at the end about financing (pretty minor), but I left with exactly the deal I wanted. Typical presentation of extended warranties and dealer options was brief and no-pressure. Clearly this dealership sells a lot of cars and knows how to just get it done. Excellent all around!

CARS
Chiropractor Craig
Full Star Full Star Full Star Full Star Full Star
3-4-2020
Tracey and I had a first class experience. From the...

Tracey and I had a first class experience. From the first greeting, to meeting Kevin with his stellar people skills and knowledge of the product and steps to finish the deal. Our friend Sam Kohn with his vast knowledge, guidance and experience in the car industry. We had a very relaxed and efficient experience. We parted after a heartfelt meeting with Mr. Patterson. This store is obviously run well and is a tight ship. Dr. and Mrs. Clark

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Mazdaguy
Full Star Full Star Full Star Full Star Full Star
3-1-2020
Larry was very helpful and I'm glad to have him as my...

Larry was very helpful and I'm glad to have him as my sales person. He was extremely accommodating to my every requests. Thank you.

YELP
Diane W.
Full Star Full Star Full Star Full Star Full Star
3-1-2020

Worked with Rossi Benavente recently to purchase a pre-owned Mazda at the Tustin dealership. The experience could not have been better. Rossi transferred the car we were interested in from another location, keeping us updated on the timing of the process throughout. It was ready for a test drive when we arrived. We agreed on a very fair price, then he helped us through the paperwork, providing valuable advice along the way. This dealership deserves its high ratings and Rossi is obviously one of the reasons. I would seek him out again for a future vehicle purchase. (Thanks, Rossi!)

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Sergey B
Full Star Full Star Full Star Full Star Full Star
3-1-2020
Thanks for all your help! Because of my unusual financing...

Thanks for all your help! Because of my unusual financing situation other dealerships didn't want to waste their time with me. Thanks Javier and whole mazda team for their patience, we've made it!

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Baileysuzanne
Full Star Full Star Full Star Full Star Full Star
2-29-2020
Rossi Is Wonderful - Best Car Buying Experience

I've been looking at getting a (new-to-me) used Mazda for months now, my second one after losing mine in a freak accident last fall. When I saw one I liked on the OC Mazda website, I called and spoke to Rossi, who went above and beyond to get the car transferred back to the location and worked with me on a time to come in and test drive it. From there the process was as smooth as can be - Rossi was so kind and worked really hard to get my a great deal on my car. The dealership was wonderful also - everybody I met with so so nice (including the owner who stopped in to introduce himself and bring my mom and me bottles of water). I can't say enough about how painless and, actually, joyful the car buying process was. I've never had a better experience with a salesperson or at a dealership and would highly recommend anyone interested in Mazda as a brand to meet with Rossi at Tustin Mazda. When I was finished with the financing and contract signing he even had had my car cleaned and put a bow on it, and sat with me in it before I left the lot to help me sync my phone and make sure I understood all the car's features. I came from LA for the car and if I was in need of another would go back to him in a heartbeat before I would go to a closer dealer.

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bhmfje
Full Star Full Star Full Star Full Star Full Star
2-29-2020
Rossi was super helpful and professional with a...

Rossi was super helpful and professional with a no-pressure, customer-friendly approach. He really went out of his way to get us the vehicle we wanted, and worked with us to give us a deal we liked without the hard sells or being sneaky with the numbers. When it came time to sign the papers there were no surprises and it was a quick, straightforward process.

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Jiyeon An
Full Star Full Star Full Star Full Star Full Star
2-29-2020
Rossi made the car lease experience smooth and easy,...

Rossi made the car lease experience smooth and easy, prolly the one and only salesperson we actually liked and want to come back to. Thank you so much!

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Christine S.
Full Star Full Star Full Star Full Star Full Star
2-28-2020
This was by far one of the best car buying experiences...

This was by far one of the best car buying experiences I've ever had! Amazing customer service! Jeff goes above and beyond for you. I have been a huge fan of Mazda vehicles since 2018 and in the time of owning them, this dealership really knows how to treat their customers like family. The service department is always super attentive! Tony is my service homeboy! I am highly recommending anyone interested in purchasing a car to this place.

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LWV Brian
Full Star Full Star Full Star Full Star Full Star
2-27-2020
Great Experience

I enjoyed working with Jim to put together the deal on my 2020 Mazda CX-5 Grand Touring Reserve. I would recommend both Jim and Tustin Mazda!

YELP
Brian T.
Full Star Full Star Full Star Full Star Full Star
2-27-2020
Brian T.

Jim was great to work with. I love the vehicle. The CX-5 Grand Touring Reserve is a blast to drive and the AWD handles amazing in the rain!

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zsnyder1337
Full Star Full Star Full Star Full Star Full Star
2-27-2020
Kevin and everyone else at oc Mazda went well above and...

Kevin and everyone else at oc Mazda went well above and beyond the level of service I was expecting. They made sure to get me the best loan possible for my car and even added on a few extras for me without me having to ask for them. I couldn't be happier with my experience

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AlexRP.
Full Star Full Star Full Star Full Star Full Star
2-26-2020
After getting some offers on my wife's 2012 Honda Civic...

After getting some offers on my wife's 2012 Honda Civic we went to Tustin Mazda to see if they would match the offer. Victor was very helpful from the very beginning. My first car buying experience wasn't the best so this time I had a Car Pro Priority Pass but felt so welcome and comfortable I completely forgot about it. Victor showed us all the trim models of the Mazda 3 and CX-5 and we test drove most of them until we found the perfect one for my wife. He never made us feel pressured or rushed to make a decision and he was very patient with us. They matched the offer on my wife's car and their initial offer on the CX-5 we picked was so good we didn't even need to haggle. After the deal was made Debbie in finance walked us through all the contract talk so we actually understood everything. She was very pleasant and actually made the entire process fun. We had such a great experience we went back to Victor 2 weeks later to pick out a Mazda 3 for myself. We even requested Debbie again. It felt great walking back in and feeling at home. From the General Manager to the President John everybody we met truly made our experience incredible. If anyone ever talks about how stressful and exhausting buying a new car is, it will be great to tell them not every dealership is like that and I'll send them over to our new friends at Tusin Mazda.

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Gaucho93
Full Star Full Star Full Star Full Star Full Star
2-24-2020
Jim is a pro -- did not try to sell me, just answered my...

Jim is a pro -- did not try to sell me, just answered my questions and let the vehicle speak for itself. Friendly, helpful, and a perfect gentleman.

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Nodustybible3
Full Star Full Star Full Star Full Star Full Star
2-22-2020
I LOVE OC MAZDA!! Kevin and the whole team provide the...

I LOVE OC MAZDA!! Kevin and the whole team provide the best customer service. I always felt informed about the process of my lease and how to get the best deal moving forward. Anytime I need to go in for a service or maintenance, I know I will always be taken care of and receive 5-star service.

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dianecorlett55
Full Star Full Star Full Star Full Star Full Star
2-22-2020
Larry was great and the service was great I'm very happy...

Larry was great and the service was great I'm very happy in the finance department was fantastic I had a very good experience and I would recommend Tustin Mazda to all my friends and family

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Seasouls123
Full Star Full Star Full Star Full Star Full Star
2-21-2020
This was a very good car purchasing experience. Always I...

This was a very good car purchasing experience. Always I was treated with respect and patience. Each concern and question was answered clearly. The show room and premises are attractive, and comfortable. I will not hesitate to recommend Tustin Mazda and Larry Henderson to everyone! Thank you.